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Important Notice for Members ⚠️: To ensure the best fitness experience and to make the most of your membership, please make sure to enter only your personal information during registration. Using someone else’s information will result in immediate cancellation of the membership. Share your correct details and start your fitness journey with confidence and excellence! 💪🔥

FAQ

Smart fitness clubs are characterized by maintaining high quality despite the different categories, and subscribers of higher categories can enter the lower categories and benefit from the transportation service.

The professional category is the branch (Al-Safa - Al-Baghdadiya - Al-Sanabel - Albustan - Prince Abdulmajeed- Alajwad- Al-Safa Ladies- Al-Sanabel Ladies - Albustan Ladies - Prince Abdulmajeed Ladies - Alajwad Ladies ). The economic category is a branch (Al-Salihiya - Al-Salihiya Ladies).

To enjoy the exercise and to get the best results, you are required to wear sports clothing in addition to sports shoes, and when in water areas such as the swimming pool, sauna, jacuzzi, and steam, you are required to wear swimming shorts and remove any kind of sweaters or T-shirts, taking into account public taste.

The approved air conditioning temperature is 25 degrees.

Smart fitness centers do not provide sports scenes or letters to specific parties.

Yes, the freeze service ends when the subscription ends.

Smart fitness clubs provide all the devices and equipment necessary to reach your goals, and the safety of subscribers is our priority. The subscriber cannot bring any equipment into the center.

Yes, we have rooms for changing clothes, and there are toilets on each floor, in case the club has several floors

A medical examination is not required.

Yes, parking is available.

The entry is done through the electronic portal through our website, then entering the QR Code reader and passing it on the electronic portal.

Do not worry, our qualified team will guide you to what is in your safety, and from time to time we make sure to conduct safety tests, and the work team will inform you of that.

All our centers have swimming pools.

Please let the receptionist know as soon as possible so we can see if someone has turned them in , remember that your belongings are your responsibility at all times.

Yes, you must bring your own towel in all centers.

The smart fitness team is always at your side to receive feedback and assistance.

There is no designated place to wait for the participants.

Smart fitness is in constant contact with the subscriber, and therefore we have provided several channels for inquiries and suggestions. We can be reached through the various channels on social networking sites, and the fast communication service via WhatsApp. You can also visit the center and talk to our staff to serve you.

You will receive an SMS once the conversion process is successful and an email will be sent to that effect.

You can update the data by visiting the center.

There are clear provisions regarding the use of membership by the subscriber only, and no non-subscriber can enter using the access code of another subscriber.

Payment can be made in cash, by Mada debit card, or by Visa and MasterCard.

The competent employee will make an introductory tour for you on the center's facilities.

The escort cannot enter if he is not participating in the center.

Group classes are available as part of the subscription.

You can freeze membership in accordance with the terms and conditions.

Yes, it is possible to cancel an active membership to activate another membership, according to the subscriber's desire, without requiring a refund of the remaining amount.

The subscription amount will be refunded if the member is new to the smart fitness centers within 48 hours. In the event that the member renewed a previous membership, the amount will not be refunded.

Waiver service in smart fitness is subject to terms and conditions.

Practice now and pay later through Tabby or Tamara service.

The scope of use is determined by the subscription category.

There is no daily subscription to Smart Fitness.

Subscription can be made by visiting the website, or by visiting the center.

When offers are available to participate in smart fitness, they will be announced on our various channels on social networking sites, the smart fitness application, and the website. You can also inquire about them by visiting your nearest center.

The upgrade is done by visiting the center and is subject to the terms and conditions.

The subscription starts immediately after completing the payment.

The price varies according to the duration and category of the subscription, so it is recommended to call the unified number or enter the subscriptions page.

The allowed age to join is +16